Privacy Policy

Step by Step Counselling Training LLP

Last updated: 13/2/26

1. Who We Are

Step by Step Counselling Training LLP
1st Floor, 7 Union Street
Newton Abbot
Devon
TQ12 2JX
United Kingdom

We are a UK-based counselling training provider offering professional qualifications and continuing professional development courses.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the Data Controller of your personal data.

Contact: getintouch@stepbystepcounsellingtraining.co.uk

2. The Information We Collect

We may collect and process the following personal data:

Information You Provide

• Full name
• Address
• Email address
• Telephone number
• Date of birth
• Emergency contact details
• Educational and employment history
• Course application information
• Written statements and assessments
• Payment details
• Correspondence with us

Special Category Data

As a counselling training provider, we may collect sensitive information where necessary, including:

• Health information
• Learning support needs
• Criminal conviction disclosures where required for safeguarding

We only collect this information where it is necessary, relevant and lawful to do so.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries
• Process applications
• Deliver training and educational services
• Maintain student records
• Provide academic and pastoral support
• Meet awarding body requirements
• Process payments
• Issue certificates
• Comply with safeguarding and legal obligations
• Improve our website and marketing effectiveness

We do not sell your personal data.

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

• Contract – to deliver courses and related services
• Legitimate interests – to manage enquiries and improve our services
• Legal obligation – to comply with regulatory and safeguarding duties
• Consent – where you agree to receive marketing communications
• Substantial public interest – where safeguarding or regulatory requirements apply

5. Website Analytics and Tracking

Our website is hosted on Squarespace.

We use Meta Pixel to help us understand how visitors use our website and to measure the effectiveness of our advertising. This may collect information such as:

• Pages visited
• Time spent on site
• Actions taken on the website

Meta may process this data in accordance with its own privacy policy.

You can manage cookie preferences through your browser settings.

6. Email Communications

We use Google Workspace email services to communicate with enquiries and students.

If you contact us via email or a website form, your information will be stored securely within our email system.

We do not send unsolicited marketing emails. If you subscribe to updates, you may unsubscribe at any time.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

• Password-protected systems
• Secure cloud-based storage
• Restricted access to personal data

We only share data with trusted third parties where necessary and ensure they comply with UK data protection standards.

8. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data – up to 12 months
• Student academic records – in line with awarding body requirements
• Financial records – minimum 6 years in accordance with HMRC regulations

Data is securely deleted or anonymised when no longer required.

9. Sharing Your Data

We may share personal data with:

• Awarding bodies
• Regulatory authorities
• Safeguarding agencies where legally required
• Professional advisers such as accountants

We will only share information that is necessary and lawful.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction
• Request erasure in certain circumstances
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with:

Information Commissioner’s Office
www.ico.org.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.