Terms and Conditions
Last updated: 19 September 2026
1. About us
Step by Step Counselling Training is the trading name of Step by Step Counselling College LLP, a limited liability partnership registered in England and Wales under company number OC438520.
Our registered and training address is:
Step by Step Counselling Training
First Floor
7 Union Street
Newton Abbot
Devon
TQ12 2JX
United Kingdom
VAT number: 523 5332 17
Email: getintouch@stepbystepcounsellingtraining.co.uk
We provide counselling training, professional qualifications and continuing professional development courses.
These Terms and Conditions explain the basis on which we provide our courses and training services. They are intended to be clear and fair to both our students and Step by Step.
2. When these terms apply
These Terms apply when you apply for, enrol on or accept a place on a course provided by Step by Step Counselling Training.
Before you enrol, you should also read the information provided for your particular course, including:
course dates and teaching arrangements;
course fees and payment options;
entry requirements;
attendance requirements;
assessment requirements;
any placement, supervision or personal-development requirements;
any additional costs that are not included in the course fee; and
the relevant student handbook and policies where applicable.
Your course-specific offer or enrolment confirmation forms part of your agreement with us.
If there is a difference between these Terms and specific information contained in your written course offer or enrolment confirmation, the course-specific information will normally take priority in relation to matters such as the agreed course, price, dates and payment schedule.
Nothing in these Terms affects your statutory rights as a consumer.
3. Applications and selection
Some of our courses have an application and selection process because counselling training involves personal reflection, relational work, professional responsibility and, at practitioner level, preparation for work with clients.
Depending on the course, we may ask you to:
complete an application form;
provide information about relevant education, training or experience;
attend an interview or informal discussion;
provide references or other supporting information;
discuss your readiness for the level of training;
identify reasonable adjustments or additional support that may be helpful; and
confirm that you are able to meet the requirements of the course.
An application does not guarantee a place.
Selection decisions are based on the requirements of the particular course and the applicant's readiness and suitability for the training at that stage.
We will not discriminate unlawfully in making admissions decisions and will consider reasonable adjustments where appropriate.
4. When your place becomes confirmed
Unless we tell you otherwise in writing, your place is confirmed when:
we have offered you a place in writing;
you have accepted that place; and
we have received any deposit or initial payment required to secure it.
At that point, a contract is formed between you and Step by Step Counselling Training.
We will provide confirmation of your enrolment and the key information relating to your course in a form that you can keep, normally by email.
5. Course fees
The total course fee, any deposit and the available payment arrangements will be made clear before you enrol.
You may be able to pay:
in full; or
by an agreed instalment plan.
Where you select an instalment plan, you are agreeing to pay the course fees according to the schedule provided to you.
An instalment plan is a method of paying the agreed course fee. It does not mean that each instalment purchases a separate part of the course.
If a third party such as an employer, organisation or sponsor is paying some or all of your fees, we may make separate payment arrangements with them. You remain responsible for meeting the academic, attendance and professional requirements of the course.
We will not introduce additional compulsory course charges after enrolment unless:
they were clearly identified before the contract was formed; or
they arise from a change requested by you; or
a change in law or an external professional or awarding requirement makes them unavoidable, in which case we will explain the position to you and act reasonably.
6. Deposits
Where a deposit is required, it reserves your place and contributes towards the administrative and financial commitments involved in preparing for your enrolment.
Your statutory cancellation rights, described below, apply regardless of the fact that a payment is described as a deposit.
Outside any statutory cancellation period, if you withdraw before the course begins, we may retain an amount from payments already made where this reasonably reflects losses or costs directly resulting from your cancellation.
We will not retain more than is reasonable in the circumstances. In considering this, we may take account of:
administrative work already undertaken;
costs already committed specifically for your place;
how close to the start date you withdraw;
whether your place can reasonably be offered to another student;
any income received from a replacement student; and
any costs we save because you are no longer attending.
We will not use a deposit or cancellation charge as a financial penalty.
7. Your 14-day right to cancel
If you enter into your course contract with us online, by email, by telephone or otherwise at a distance, you will normally have a legal right to cancel the contract within 14 days without giving a reason.
The 14-day cancellation period begins on the day after the contract is formed.
To cancel, you simply need to tell us clearly that you wish to cancel.
You can do this by emailing:
getintouch@stepbystepcounsellingtraining.co.uk
or by writing to:
Step by Step Counselling Training
First Floor
7 Union Street
Newton Abbot
Devon
TQ12 2JX
You may also use the cancellation form at the end of these Terms, although you do not have to use it.
If you cancel validly within the 14-day cancellation period before any services have been provided, we will refund payments due to be returned to you without undue delay and in accordance with our legal obligations.
If your course begins within the 14-day period
If you ask us to begin providing the course or another service during your 14-day cancellation period, we may ask you expressly to confirm that you want us to do so.
If you then cancel during the cancellation period after training or other services have begun at your request, you may be required to pay a reasonable proportion of the agreed price for the services already supplied up to the time you cancel.
Where the law requires specific consent before we provide digital course content during a cancellation period, we will obtain that consent.
Nothing in this section reduces any cancellation right you have by law.
8. Withdrawal after the cancellation period
We understand that circumstances change and that a student may sometimes need to leave a course.
If you are considering withdrawing, we strongly encourage you to speak with us as early as possible. There may be practical options available, although we cannot guarantee that transfer, deferment or another arrangement will always be possible.
If you withdraw after your statutory cancellation period has ended, you should notify us in writing.
Depending on the circumstances, you may remain responsible for:
training and services already provided to you; and
reasonable direct losses that Step by Step incurs because of your withdrawal.
Any amount retained or still payable will be reasonable and will take account of matters including:
the stage the course has reached;
teaching and resources already provided;
financial commitments already made for the cohort;
whether your place can reasonably be filled;
any costs we no longer have to incur;
any income received from a replacement student; and
the particular circumstances of the withdrawal where relevant.
We will not charge an amount simply as a punishment for withdrawing, and we will take reasonable